Panorama Glass Lodge

FAQ

Here you will find answers to frequently asked questions about our lodges and our services.

General Questions

Is a one night stay possible?

We have a minimum stay of two nights due to the remote location and cleaning costs and we have to do the booking and payment process all manually. We can arrange one night stays upon request if it fits in the calendar from time to time, but the price will be higher to cover the additional costs/time of cleaning and for the staff costs and effort for the manual booking.
One night will be 499€ at the moment.

Just send us an email in this case and we’ll book your one night stay manually – if possible. You get a paypal money request from us (please provide us with your paypal email address in your first contact mail).

Please understand that we maybe also do not accept your request for a specific date for example in high season if there’s only a two night stay left – we’ll keep this spaces for guests who book a normal two night stay as this is much less effort and costs for us.

We also do not take one night only stays far in advance (like more than two months ahead), mostly we use them to fill the free spaces in the calendar. Thank you for understanding.

Do you organize pick-up and/or tours?

No, it’s accomodation only, we do not organize any tours nor provide pick-up.

Do you have a waiting list for booked out dates?

No unfortunately we do not have a waiting list. There is only one Lodge at the moment and we get booked out quite quickly. Best is to book 6-7 months in advance.
But we will open up our two new Lodges around November this year and they will be ready to book around October we expect.

We get several emails per day about waiting lists and it would be just too much effort for us as a small family business to handle them all and inform all the people or see who was first with asking about a specific date and so on.
If there should be any short term availability we will announce that on our Facebook page. So if you are spontaneous, please check our FB page and turn notifications on to be sure to not miss out on announcments of free dates and be informed quickly. First come, first serve.

How much $ or £ is the rate per night?

We do not display $ or £ prices as the exchange rates vary a lot week to week (or sometimes even day to day). Please check your exchange rate yourself before booking.

The booking will always be paid in € via paypal automatically, you get charged in your currency. Just type in the amount in € and paypal will display you how much the amount in your currency is.

Do you have Lodges for more than 2 Persons

Unfortunately not, every lodge is made for two persons only but if you are a group of 4 for example
you could book the two Lodges on the same property in South Iceland. There’s no space for a 3 rd
person at all in the cabins, it’s very tiny and we do not have a spare mattress or something for
children.

We provide towels, sheets and everything else only for two persons.

Are there curtains on the windows?

Yes we do have blackout rollerblinds on the side curtains around the bed for that extra little bit privacy in case someone feels uncomfortable :).
But there are no curtains on the rooftop windows, means there will be light from the sun or moon if it’s fullmoon and we recommend to bring your sleeping masks with you if you are light sensitive.
The Lodge is meant to sleep under the stars and that’s why there are no curtains on the roof, it would just disturbe the nature vibes :). Thank you for understanding.

How does it work with the hot tub?

Our  housekeepers will fill the pool before each guests arrival and start the heater. As it takes up to 5hrs to fully heat the pool it will be ready at around 19:00 on your check in day.

It’s regularely heated on 39/40 degrees celsius.

When do I get the door opening code?

As stated in your booking confirmation (which you have received via email after making the booking), you will get the electronic code for the door only one day before check-in via email (mostly in the afternoon or evening). We have an electronical smart lock door system and you need no key to enter the Lodges. It’s a non serviced area, there’s no staff on location but if you have any troubles with getting in, don’t hesitate to call us and we will open the door from you via remote control.

Why is noone answering the phone?

Please first check the current time in Iceland (GMT). We are mostly available between 8:00 and 19:00 on weekdays – Icelandic time.
If we still do not take the phone or call back please note that we are a small family business and have little kids and there is no physical office.
Emails will be always answered ASAP. So rather try to email us and we’ll get back to you as soon as we can.
Over weekends we try to answer emails but it can also take us until Monday to get back to you. Thank you for your understanding.

When can I see the northern lights?

You can only see the northern lights during winter time when it’s dark outside (from around late August to late April). Also you only see them if it’s cloudless, not raining and not snowing. There is no certain time when they appear the most – they can appear from early evening to early morning. Just don’t forget to look up in the sky frequently when it’s dark outside.
Also check our aurora forecast and cloudcover forecast every 15min to see how big your chances will be. Sometimes they are not very active and you do not see them even on a cloudless night. You also need a bit of luck to see them :).

Generally you can say, if you can see the stars and are patient and staring into the sky for hours, your chances are high that you see some.
December and January are usually the months with the heaviest storms and there are a lot of storms, so we would say these months the chances are a bit smaller that you see the Auroras (but not impossible), but every year is different.

What do I have to know for my summer stay (May-August)?

If you booked a stay with us in Summer you’ll be lucky for sure to experience the amazing midnight sunsets out of your bed or the hot pool if the weather is good.

Tough Summer also has his side effects ;). There are a lot of flies around waters outside and they also love our glass cabin like everyone else does. You find 2 fly swatters in our Lodge so you can catch these little friends together and have some fun :).

One annoying phenomenon is new in Iceland and these are the Lúsmý. They’re insects and almost transparent and so tiny that you can’t see them properly and they are always outside and also inside houses (mostly in evenings or mornings) near waters and go thru clothes and leave you with dozens of itchy bites. You don’t feel anything when they bite you, only a few hours later you discover the itchy small bites. The best to do after you got attacked by them is getting into the hot tub with at least 42 degrees and soak in there for 5 minutes. It will help to reduce the itchyness.

Also there’s no need for heaters in Summer as it gets quite warm anyway through the sun in the Lodge. Heaters are always off during summertime but of course if you need them you can turn them on, but please put them off again before check-out.
On hot days (for icelandic conditions at least) we recommend to leave the balcony door open while you are in the cabin.

For light sensitive people we recommend taking your eye masks with you to get full darkness at night as the sun never sets during summer. We have blackout curtains available for the side windows but the ceiling has no curtains, means it is still not completely dark.

What do I have to know for my winter stay (September-April)?

Winters in Iceland are mild but windy. So pack enough warm clothes and a hat, waterproof gear is always recommended.

There can be violent and dangerous wind and snow storms in the winter months which reach it’s peak at December and January with sometimes closed roads and difficult driving conditions.
If the roads are closed to our Lodges we have to cancel the booking as it’s not allowed for anyone to drive (and therefore also not possible for us to go and clean the Lodge) and you also shouldn’t go outside during a violent storm. It is possible that we need to cancel your booking in this case and of course you get the full refund.

If you are at the Lodge during a storm, please don’t use the hot pool as it can be very dangerous and secure the pool cover firmly. Do not leave anything outside the terrace during a storm, wind gusts can reach up to 60m/s and blow everything away. We have a storm information printed out in each cabin.
Take weather warnings always serious!

You should always check www.vedur.is for weather forecasts and storm alerts.
Also before you go on a journey, please check www.safetravel.is or www.road.is.

Can I book a stay more than a year ahead?

We don’t open bookings more than a year in advance. Also we do not take any pre-reservations.

Thank you for understanding.

We will always send out a newsletter when we release the next few months of booking dates, so be sure to subscribe to our mailing list to be informed straight away.

Do you offer jobs?

We only have housekeepers working in our company, so this is the only position you can apply for.

Applicants must have housekeeping experience (preferably in the luxury sector) and must be able to work absolutely independantly. Housekeepers need to have a car as our locations are very remotely.

Unadressed emails with CV’s won’t get answered as we have no time for that at the moment. Good advise: Please inform yourself about the company you want to work before you apply for a job ;). We don’t need any cooking chefs or waitresses or barkeepers. There’s only one single cabin and no need for these positions. Thank you and good luck.

What is the difference between Alva and Freya Lodges?

They’re exactly the same style and both on the same property in Hella, south Iceland. Alva is closer to the parking lot and ond the upper part of the property and Freya is more away from the parking lot to walk and has some stairs to walk to get there. Freya is more isolated and more privacy for sure and closer down at the river. Both cabins have great privacy and are not visible to eachother.

So if you have reduced mobility, Alva is your better choice. The cabin Freya is perfect for taking photos and noone will walk past that cabin as it’s on the end of the property :).

Is there a reception / staff on site?

As we are no Hotel we do not have a reception or any staff on site. It is self check-in and check-out and one housekeeping staff is only on site between 11:00 and 15:00.

In case of any questions during your stay, we’re available via email, call or Whatsapp message from 8:00-20:00.

We strongly recommend to arrive to the property before it gets completely dark in Winter as it is really pitch dark at night and we have not installed additional outdoor lights to not cause any light pollution for sky viewing. Though we have torches in the box on the parking space to find your way to your cabin.

What are the kitchens equipped with?

Our kitchens do all have two stoves, a fridge with little freezer, a toaster, a french press coffee maker and a kettle. There’s no microwave as unfortunately we do not have space for it in the cabin.

We do have basic food supplies like: Pasta / Rice / Cereals / Instant soups / Herbs and spices / Salt, Pepper and Sugar / 6 differend kind of tea bags / Coffee / Vinegar and Oil / Jam / Butter / Lemon juice / Ketchup / Mustard / Soy sauce

You find everything you need for cooking in our drawers. We have pans, pots, dishes and cutlery and glasses for champagne and wine of course. Also a bottle opener is provided. If you however want to use fresh products (such as vegetables, fruits, bred, milk etc) we ask you to bring them yourself and buy on your way to the Lodges.

We try to minimize food waste and would ask you to not throw leftovers away if they’re still good to use. The next guests may be happy about it. Thank you for helping us with this topic.

West Iceland

How do I get to the Lodges?

There is only one way you can get to our Lodge – You have to rent a rental car. No public transport is available in this area.

Do I need a 4WD to drive there?

We only recommend a 4wd during winter months (late October to March), otherwise it is not necessary to have a 4wd. There is only one small gravel road leading to the Lodge and it has winter service, but during heavy snowfall it’s possible that it will not be completely free of snow.

Please always check www.safetravel.is and road conditions on www.road.is before you go on a journey.
You can find weather forecast and storm warnings on www.vedur.is

How long is the drive from/to the international airport?

At normal road conditions it takes 1:15h. The distance is 86km from the international airport in Keflavík.

In winter conditons, please calculate 30min more time each way, roads can be slippery or speed has to be adjusted if there is snow on the roads.

Is the Lodge heated?

Yes it’s heated with floor heating plus you can adjust temperature from the two electrical heaters.
We also do have ceiling heaters and one for the glass roof. These ones you can just put on or off.

How private is the area?

The area is a remote area and there are only 5 houses at the shoreline (around 100m away each). It’s pitchdark at night (except fullmoon and midsummer) and no curtains are needed. But if you feel more private, you can just let the roller blinds down :).

The closest houses are only summerhouses and not inhabited regularly.

You get to enjoy full privacy while bathing in the hot pool as well.

Are the Lodges suitable for a little kid/baby?

The Lodge is only suitable for two adults and there is only a 1.80m width bed and also only two chairs, two sets of cutlery and dishes and only two towels etc. The Cabin is quite tiny and there is not much space. Also the property isn’t kids safe.
Thank you for understanding that an overnight stay is only possible with two adults maximum.
In special cases we do allow babies up to 1 year to stay with their parents.

The Lodge was made as a romantic getaway and we built it for honeymooners and couples who want to enjoy pure silence in a wonderful area which is unfortunately not kids safe and also the interior is not kids safe. We didn’t expect it to run that good but are planning for a further Lodge later next year where the surroundings are kids friendly.

Is there enough space for our luggage?

We have only two little drawers for guests to put in their belongings and probably space for one luggage on the side of the wall. The Lodge is very tiny as you can see on the pictures and the cupboard is only full of cleaning and maintenance stuff plus food.

So we advise you to leave most of your things in your car and only take what you need inside the Lodge. Some guests store their luggage under the bed. But basically it’s very safe to leave things inside your car, so you don’t have to worry about that :).

Where is the next grocery store?

The closest possibility to buy food is at the petrol station AO, which is around 12minutes drive away. They only have a very limited basic assortment (more expensive as in supermarkets) and are open until 8PM daily.

If you want to buy proper groceries, we recommend to drive to Mosfellsbær or Akranes at Bónus (cheapest supermarket) or Krónan (more variety, normal price). If you want to get alcohol there’s only one store chain in Iceland. It’s called vínbúðin and is closed on Sundays and holidays and also closes at 18:00 every other day.

When can I see whales and seals?

Most of the whale sights are in the summer months from July to August when they are there with their calves.

We have binoculars to watch them. Of course there is always a possibility to spot them all year round but summer time is absolutely the best time. There are also sometimes sunbathing seals at the beach (a bit difficult to spot as they sometimes look like stones from the distance). Best is if you go for a walk at the beach and look for them.

Which interesting places/sightseeing are in the surrounding area?
  • There is Hvalfjarðareyri just 5min away from the Lodge. It is a beautiful place with a tiny lighthouse where you can go down for a walk and bird watching. Also on the left side of the road you find an amazing rock formation at the cliffs where you can take beautiful pictures.

 

  • Staupasteinn is an incredible viewing platform to have a look over the fjord and having a rest. It is around 10min drive away into the fjord.

 

  • You can go on a wonderful 14km hike through Blikdalur (10min drive away, behind Mt.Esja), there is a canyon and wonderful view on the surrounding mountains. Just park your car on the little parking space at the beginning of Road 47. It’s a quite secret hiking route popular by Icelanders.

 

  • Then there is Glymur waterfall (25min drive away), the almost highest waterfall in Iceland with 196m fall. You can reach the waterfall after a 1.5h adventurous hike, it’s very popular with tourists and always some people around so if you are traveling alone it’s easy to get some company there.

 

  • A nice and interesting place is Grábrók volcano crater, it is 1:05h away and you can hike around the crater and look at the surroundings.

 

  • A good day trip is hiking up Mt. Esja, the parking lot is a 20min drive away (Esjustofa).

 

  • You can also drive to the town of Akranes and go up to the lighthouse where you will have an amazing view on Reykjavík and the ocean and you can also have a walk at the beautiful beach there. An alternative is drive all around the Fjord which is of course also an amazing route with beautiful views.

 

  • Golden circle tour is easily doable on a day from Hvalfjörður area. On the way to Þingvellir you can make an extra stop at Þórufoss on the road Nr.48. It’s a very beautiful and big waterfall, famous from the Game of Thrones.

 

  • Hraunfossar waterfalls are 1:20h away from the Lodge, also a nice day trip. On the way there is the new geothermal spa/bath Krauma where you could take a dip in the hot pools and get some spa treatments as well.

 

  • There are possibilities for golfing (with beautiful sea view area) in Mosfellsbær town, 20min away.

South Iceland

Do you have Lodges for more than 2 Persons

Unfortunately not, every lodge is made for two persons only but if you are a group of 4 for example
you could book the two Lodges on the same property in South Iceland. There’s no space for a 3 rd
person at all in the cabins, it’s very tiny and we do not have a spare mattress or something for
children.

We provide towels, sheets and everything else only for two persons.

How do I get to the Lodges?

You find us on google maps, simply type in Panorama Glass Lodge South to get exact GPS data.

A little direction help in case you lose internet connection: We’re right after the town Hella, 20minutes North of it. From the Mainroad Nr1 you turn into road Nr264 direction Gunnarsholt (a yellow sign). After that you turn into road Nr268 direction Næfurholt (also a yellow sign) which turns into a gravel road after half of the distance. The last little road where you need to turn to the right you’ll see a blue sign with yellow letters “Panorama Glass Lodge”. From there it is only 2 Minutes maximum until the property. The property is marked with a white sign with our logo and the parking space is also marked with a standard blue parking sign. Please only park on this parking lot.

Do I need a 4WD to drive there?

In winter (October till March) we strongly recommend to only drive there with a 4WD as it’s out of the main road and it also has gravel parts. In summer no 4wd is needed and easily accessible.

Please always check www.safetravel.is and road conditions on www.road.is before you go on a journey.
You can find weather forecast and storm warnings on www.vedur.is

How long is the drive from/to the international airport?

159km, 2h10min. Please calculate more time if there’s snow and ice on the roads or a storm going on – road closures are always possible in Iceland, inform yourself before your journey via www.road.is about road conditions.

Are the Lodges heated?

Yes they are heated with floor heating plus an additional wall heater.

How private is the area?

The area is completely private as there are only our two Lodges on this property which is almost 50’000sqm big. The road on the other side of the river leads to a little summer house area and therefore from time to time there are cars driving on that road.

We do have side curtains if you feel uncomfortable but there’s really no need for them and you can simply enjoy the view.

Are the Lodges suitable for a little kid/baby?

If you want to stay at one of the Lodges with a little kid or baby, that’s ok but please note that we do not have any extra towels or pillows or mattress for kids.

But we have a travel cot for infants/toddlers up to 15kg/3 years that we can provide on request.

The kid needs to sleep with you in the bed and we remind guests that they are at all times responsible for the wellbeing and security of their kids. We do not have any special kids safety installations and also there is no fence at the river or anywhere else so please keep that in mind. Also the hot pool is advised to use not for a too long time with little kids.

Is there enough space for our luggage?

We do not have much space inside the Lodges but however it will fit for two medium sized suitcases. We recommend to only take a backpack or a bag with you inside or only what you need. We do have a cupboard where you can store things but other than that on the floor area is not much space to leave any bigger baggage.

Where is the next grocery store?

The closest possibility to buy food is in Hella, which is a 25 minutes drive away. There is a grocery store (Kjarval) and a petrol station. The petrol station is open until 23.00 every day.

If you want to get alcohol there’s only one store chain in Iceland. It is called vínbúðin and is closed on Sundays and holidays and also closes at 18:00 every other day. The closest of these stores is in Hella.

Which interesting places/sightseeing are in the surrounding area?
  • There is Hekla Center just 20min away from the Lodge. It houses a contemporary, multimedia exhibition on Hekla mountain, its history, and its influence on human life in Iceland from the time of the settlement to the present. The exhibition emphasises the influence of the volcano on the inhabited areas close to it. There is also a restaurant next to the Hella Center.
  • In Hvolsvöllur is the big museum Lava centre with the volcanic exhibition. It is only a 30min drive away.
  • Just right before Hella is a beautiful waterfall called Ægissíðufoss, there are no tourists at all and usually you have this place all for yourself. Highly recommended!
  • Mount Búrfell (the mountain just infront of the cabins) is a wonderful hike, around 1hr each way from the parking lot. You are able to see Hekla volcano even closer and the lava fields from the Hekla eruptions on a good weather day.
  • In Hella you can visit the caves of Hella, they offer tours.
  • The waterfall Þjófafoss is 20 min away. According to folklore and history, the waterfall got its name from practice in the old judiciary system in Iceland, as thieves were thrown into the waterfall to finish their sentence. Almost without exception, none have ever been seen again. The waterfall is south of the beautiful mountain Búrfell and accessible from the south side. The river is controlled by Landsvirkjun, the main producer electricity in Iceland. As a consequence sometimes the river dries up, and the powerful waterfall almost disappears.
  • Golden circle tour is easily doable on a day from Hella area.
  • During summer months Landmannalaugar is an easy day trip from the Glass Lodges.
  • Also the “south coast tour” with Seljalandsfoss, Skogafoss, Kvernufoss and black sand beach is easily doable in one day.